Refund Policy and Process

Refund Policy

Thank you for choosing our website for your purchase. We strive to provide you with the best products and services. However, we understand that there may be instances where you may need to request a refund. Please read our refund policy carefully to understand the terms and conditions.

Refund Eligibility

Orders placed via our website and through quote or pro-forma invoices cannot be refunded. We apologize for any inconvenience this may cause. This policy is in place to ensure that we can efficiently process orders and maintain the highest level of customer satisfaction.

Contacting Customer Support

If you have any questions or concerns regarding your order or refund eligibility, please contact our customer support team. Our dedicated team of professionals is here to assist you and provide you with the necessary information.

To contact customer support, please visit our Contact Us page. You can reach out to us via email, phone, or live chat. We aim to respond to all inquiries within 24 hours.


While orders placed via our website and through quote or pro-forma invoices are not eligible for a refund, there may be exceptions in certain circumstances. These exceptions include:

  1. Defective or damaged products: If you receive a defective or damaged product, please contact customer support immediately. We will work with you to resolve the issue and provide a suitable solution, which may include a refund.
  2. Incorrect items: If you receive an incorrect item, please contact customer support. We will arrange for the correct item to be shipped to you, and you may be eligible for a refund if returning the incorrect item is required.
  3. Cancelled orders: In some cases, we may cancel an order due to unforeseen circumstances or stock availability issues. If your order is cancelled, you will be notified, and a refund will be processed.

Refund Process

If you are eligible for a refund based on the exceptions mentioned above, our customer support team will guide you through the refund process. Please note that the refund process may vary depending on your specific situation.

Once your refund request is approved, we will initiate the refund within 5 business days. The refund will be processed using the original payment method used for the purchase. Please allow 2 to 3 working days for the refund to reflect in your account.


We understand that refunds can be a frustrating experience, and we apologize for any inconvenience caused. Our refund policy is designed to ensure fair and efficient processing of orders while providing exceptional customer service.

If you have any further questions or require assistance, please do not hesitate to reach out to our customer support team. We appreciate your understanding and thank you for choosing our website for your purchase.